[ What is ISO 22483:2020? ]

Accommodation choice is one of the biggest issues to the tourists have when planning their trip, and hotels are the most popular among them. The hotel industry represents a high proportion of tourism activity and has been the fastest growing sector in recent years.

In this context, providing quality service to customers can be an important differentiation strategy.

ISO 22483 establishes quality requirements and recommendations for hotels with respect to staff, services, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and customer satisfaction. Requirements may apply regardless of the type and scope of the service, or any type of organization.

[ Necessity of ISO 22483:2020 certification ]

• •  Provide a framework for providing quality services expected by global tourists
• •  Aim to provide a satisfactory customer experience
• •  Applicable to various hotel types and business models

[ Requirements of ISO 22483:2020 ]

• Manpower Requirements
• Service Requirements
• Event Organization Requirements
• Entertainment
• Safety and Reliability Requirements
• Maintenance requirements
• Cleaning requirements
• Supply management
• Customer Satisfaction and Feedback

If you have any questions, please contact us at the following email address.

E-mail: info@igcert.org